Payment/Refund Policy

 

Payment Policy

At time of booking you will receive an invoice with an option date for the preferred stateroom number. To guarantee the preferred stateroom number a 25% deposit or full payment, is required on or before this option date. When the option expires the stateroom number will be released back into inventory.

Full payment is required 90 days before voyage departure date. Insure America Travel Insurance is in effect when purchased before final payment is made.

Payment may be made with personal check, wire transfer, Visa^®, Master Card^® or American Express^® credit cards. As a Norwegian company, certain credit card companies may apply a foreign transaction fee against your purchase. To avoid these fees which are beyond SeaDream’s control we ask our guests to refer to their cardholder agreements and/or consider an alternate form of payment.

Cancellation requests must be made by telephone or in writing to SeaDream Yacht Club Limited. If the request is received more than 120 days prior to sailing, all amounts already paid will be refunded minus US $50.00 per booking administration fee. Guests who cancel within 120 days prior to sailing for any reason, including medical reasons, will be subject to the following cancellation fees:

Cancellation requests received following number of days before sailing:

120 – 91 days = $200 per person
90 - 46 days = 25% of full fare
45 - 31 days = 50% of full fare
30 days or less = 100% of full fare
Non appearance/no written notice = 100% of full fare

Voluntary termination by the guest of a cruise in progress will result in no refund.

Guests may purchase Travel Insurance from Insure America^® (a division of Travel Guard^® International) The cost of this program is 8% of the total SeaDream invoice.

• Trip cancellation up to trip cost
• Travel Delay up to US $ 1,000
• Baggage Delay up to US $ 500
• Loss of Baggage and Personal Effects up to US $ 3,000
• Medical Expenses up to US $ 20,000
• Emergency Evacuation / Repatriation of Remains up to US $ 50,000
• Travel Guard^® Assistance
• 24 hour Live Travel Assistance

Click here to download the complete Cancellation Policy details in PDF format