Payment/Refund Policy

 

Payment Policy

At time of booking you will receive an invoice with an option date for the preferred stateroom number. To guarantee the preferred stateroom number a 25% deposit or full payment, is required on or before this option date. When the option expires the stateroom number will be released back into inventory.

Full payment is required 90 days before voyage departure date. Insure America Travel Insurance is in effect when purchased before final payment is made.

Payment may be made with personal check, wire transfer, Visa^®, Master Card^® or American Express^® credit cards.

Cancellation requests must be made by telephone or in writing to SeaDream Yacht Club Limited. If the request is received more than 120 days prior to sailing, all amounts already paid will be refunded minus US $50.00 per booking administration fee. Guests who cancel within 120 days prior to sailing for any reason, including medical reasons, will be subject to the following cancellation fees:

Cancellation requests received following number of days before sailing:

120 – 91 days = $200 per person
90 - 46 days = 25% of full fare
45 - 31 days = 50% of full fare
30 days or less = 100% of full fare
Non appearance/no written notice = 100% of full fare

Voluntary termination by the guest of a cruise in progress will result in no refund.

Guests may purchase this comprehensive Travel Insurance from Travel Guard. The cost of this program is 8.75% of the total SeaDream invoice.

• Trip cancellation and interruption up to trip cost
• Trip Delay up to US $ 1,000
• Baggage Delay up to US $ 500
• Loss of Baggage and Personal Effects up to US $ 3,000
• Medical Expenses up to US $ 20,000
• Emergency Evacuation / Repatriation of Remains up to US $ 50,000
• Travel Guard^® Assistance
• Do you have a pre-existing medical condition? Most travel insurance won't cover you for trip cancellation or interruption for reasons related to a pre-existing condition. Ours does — as long as you pay for the plan with your initial deposit.

Also our program now includes coverage for Termination of Employment/Layoff. Termination of Employment means the Insured or Traveling Companion is involuntarily terminated or laid off through no fault of his or her own, which occurs more than 14 days after an Insured’s effective date of coverage, provided that he or she has been an active employee for the same employer for at least 5 years. Termination must occur following the effective date of coverage. This provision is not applicable to temporary employment, independent contractors or self-employed persons.

This is a brief description of the insurance benefits and travel services provided. Insurance is underwritten by National Union Fire Insurance Company of Pittsburgh, Pa., a Pennsylvania Insurance Company (NAIC #19445) with its principal place of business at 70 Pine Street, New York, NY 10270, and currently authorized to transact business in all states and the District of Columbia. The Policy will contain reductions, limitations, exclusions and termination provisions. All coverages may not be available in all states. Assistance Services are provided by Travel Guard Assist.

Click here to download the complete Description of Coverage details in PDF format