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Your Financial and Consumer Protection

All monies that you pay in advance for your trip are fully protected when you book with us.

Discover Adventure Ltd is fully bonded, as detailed below, with the Association of Bonded Travel Organisers Trust Limited (ABTOT) - an organisation authorised to hold bonds on behalf of travel organisers in order to provide financial protection for customer prepayments and with the Air Travel Organiser’s licence scheme (ATOL) managed by the Civil Aviation Authority (CAA) - The CAA is the statutory corporation which oversees and regulates all aspects of civil aviation in the United Kingdom, as detailed below.

Discover Adventure is also a member of AITO and ABTA, both of which are UK travel trade association for tour operators and travel agents, giving you excellent consumer protection.

ABTOT

The Association of Bonded Travel Organisers Trust Limited (ABTOT) provides financial protection under the Package Travel, Package Holidays and Package Tours Regulations 1992 for Discover Adventure Ltd (DAL), and in the event of their insolvency, protection is provided for the following:                  

  1. non-flight packages commencing in and returning to the UK;
  2. non-flight packages commencing and returning to a country other than the UK; and
  3. flight inclusive packages that commence outside of the UK, which are sold to customers outside of the UK.

1, 2 and 3 provides for a refund in the event you have not yet travelled. 1 and 3 provides for repatriation. Please note that bookings made outside the UK are only protected by ABTOT when purchased directly with DAL. For more information on ABTOT go to: www.abtot.com

ATOL

All bookings are authorised under Discover Adventure Ltd's (DAL) ATOL license number 5636, through the CAA (Civil Aviation Authority). Many of the flights and flight-inclusive trips on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all challenges and travel services featured on this this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but not all the parts of your trip are listed, the parts not listed will not be ATOL protected. Please see our booking conditions, or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate.

ABTA

ABTA and ABTA Members help travellers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct.  For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 30 Park Street, London SE1 9EQ. Tel: 020 3117 0500 or  www.abta.com.

AITO (Association of Independent Tour Operators) - (member no. 1143) 

Every company admitted to AITO is financially assessed and bound by AITOs own code of business practice which demands clear and accurate descriptions of trips. Members are encouraged to participate in raising awareness among staff, customers and suppliers of the importance of sustainable tourism. For more information visit: www.aito.com

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Discover Adventure Challenge Photo Galleries

At Discover Adventure we can create and run bespoke challenges for corporate organisations, charities and schools.

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We can create challenges to help your business raise money for your selected charity

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Let us create an expedition for your school or youth group - enable your children to gain valuable life-skills

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